We can only change delivery addresses if the item has not yet been shipped by the brand, and even then, kindly note we cannot guarantee it will be actioned by the courier/brand partner. To request a change of address,  please contact us here.

You can request to have your order prioritised to receive it on your preferred date. Please note that this may not always be possible, but our designers will try their best to fulfil your request.

If you need a different size or color of an item, you will need to place a new order and return the item that does not fit. If you order the same model again in a different color or size, we can ensure that you can keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.

All orders are shipped via express service with DHL Express, UPS and FedEx at no additional cost, ensuring you receive your order as quickly as possible. The estimated delivery time on the product page also includes both production and delivery time.

To ensure the safe and timely arrival of your order, please make sure someone is available to sign for it upon delivery.

If you have chosen to waive the signature requirement or reroute your parcel without our intervention, your purchase will be left at the delivery address at your own discretion. For security reasons, we strongly advise not releasing your signature, particularly for orders valued above $1,000, to help safeguard your purchase. 

If you require your order to be rerouted to a different address after it has been shipped, please contact our Customer Care team as soon as possible at support@artiapparel.com so we can attempt to intercept the parcel on your behalf. Please note that while we cannot guarantee the success of a delivery address change once the parcel is in transit, we will always do our utmost to assist.

PLEASE NOTE THAT IF YOU CHOOSE TO WAIVE THIS, ARTI APPAREL AND THE SHIPPING CARRIER CANNOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT MAY OCCUR ONCE YOUR ORDER HAS BEEN DELIVERED.

Yes, we ship worldwide. Please see our Shipping & Delivery section on the product page for more information on costs and delivery time. Please note that all customs and duties taxes are the responsibility of the customer and are not covered by ARTI APPAREL. Please see your local customs office for more information on these fees.

Estimated delivery dates are shown on each product page, just below the size information. If you’ve already placed an order, you’ll also find these details in your order confirmation email under the product information section.

Please note that production time is included in the estimated delivery. These dates are provided as a guide, and your item may arrive before, within, or a few days after the estimated timeframe.

If you’re unable to locate your confirmation email, please check your spam or promotional folders in case it was redirected there.

Duties and Taxes are charged at the checkout and the amount will vary depending on the delivery and shipping country. 

Once your order has been fulfilled by our delivery partners, delivery typically takes 3–7 business days worldwide, depending on your location. You’ll receive tracking details in your shipping confirmation email and again once your item has been shipped, allowing you to follow its journey in real time.

Please note that if your purchase includes items from multiple ARTI APPAREL designers, they will arrive separately. Estimated fulfilment and delivery windows are also listed in your order confirmation.

ARTI APPAREL offers complimentary shipping on orders over 1000$, with a flat 45$ fee for orders below this threshold.

Please note that in some regions, local government regulations or residence-based tax laws may result in additional customs duties or import taxes. These are determined independently by the destination country’s customs authority and remain the responsibility of the customer, even if duties were prepaid at checkout.

Please note that all made-to-measure and some made-to-order brands do not accept returns unless the item is defective or damaged upon delivery. For brand-specific return policies, please refer to the ‘Shipping & Return Policy’ tab on the individual product page before completing your purchase.

If you would like to return your order, please use the link here to submit a request. We will then review the return request to make sure it adheres to the designers return policy, and issue you with a return label and instructions in a separate email. Please make sure to check your spam or promotional inbox for this email, should it not appear in your primary inbox.

Refunds are processed within 3 business days of the item being received and reviewed by the designer. Refunds often take up to 5 business days to appear in your account, depending on your bank, minus your 20$ return fee and duties and taxes.

If an original delivery cost was applied to your order it won't be included in your refund. Taxes and duties are non-refundable through ARTI. However, you may be able to recover these by contacting your local customs office directly.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.