Return & Exchange Policy

Latest Updated: 07.05.2026

At Arti Apparel, we aim to provide a smooth and transparent shopping experience. By placing an order with us, you agree to the following terms and conditions.

1. EXCHANGE POLICY

1.1 For Unshipped Orders

Customers are allowed one (1) free order modification per order.

To request a change, please contact us via email at support@artiapparel.com. Requests should be submitted as soon as possible before the order is shipped.

Once the order has been processed or dispatched, no further changes can be made.

1.2 For Orders That Have Been Shipped or Delivered

Exchange Requirements

To be eligible for an exchange, all of the following conditions must be met:

  • Timeframe: Exchange requests must be submitted within 7 days of receiving the order
  • Processing Time: Exchange procedures typically take 10–14 business days from the date of approval (excluding weekends and holidays)
  • Request Submission: Customers must contact us via live chat on our website or email at support@artiapparel.com
  • Condition: Items must be unused, unworn, and in their original condition, including all tags, belts, packaging, and accessories
  • Proof Required: Customers must provide:
    • A full unboxing video (no cuts or edits)
    • Clear photos of the product
    • Original purchase receipt

Requests without sufficient proof may be declined.

Return Shipping Instructions

  • Items must be securely packaged before returning
  • Customers must use a trackable shipping service
  • Customers are responsible for the item until it is received by us
  • Customers may:
    • Authorize Arti Apparel to arrange the return shipment, or
    • Use a reliable courier such as UPS, FedEx, or DHL

If shipping is arranged by the customer:

  • A valid tracking number must be provided immediately after shipment
  • We are not responsible for lost or delayed shipments without tracking information

Non-Accepted Exchanges

  • The following cases are not eligible for exchange:
  • Items that do not meet the stated requirements
  • Products damaged due to customer handling
  • Altered, washed, or soiled items
  • Customized items
  • Discounted, promotional, or gifted items

Any returned items that do not meet these conditions will be sent back at the customer’s expense.

Please do not return any item without prior confirmation from us.

Exchange Value & Store Credit

  • Customers are responsible for all exchange-related costs, including:
    • Return shipping fees
    • Reshipping fees (two-way shipping)
    • Customs duties and applicable taxes
  • The exchange value is based on the product purchase price only
  • Original shipping fees, taxes, and duties are non-refundable and excluded
  • We do not offer cash refunds under any circumstances

  • Any price difference or approved exchange will be issued as Store Credit, which:

    • Cannot be converted into cash
    • Is non-transferable
    • Can be used for future purchases

If the new item has a lower value, the remaining balance will be issued as Store Credit.

2. RETURN, REFUND & CANCELLATION POLICY

  • All completed orders are final
  • We do not accept returns, refunds, or cancellations once an order has been placed or shipped

3. DEFECTIVE ITEMS FROM MANUFACTURER

If you receive a defective item, please contact us within 2 days of receiving your order.

Customers must provide:

  • A full unboxing video
  • Clear photos or videos showing the defect

The defective item must be returned following the standard exchange procedure.

After verification:

  • The product value will be issued as Store Credit for a replacement or future purchase

4. SHIPPING POLICY

  • We offer worldwide shipping
  • Estimated delivery time: 7–20 business days, depending on destination
  • Express shipping options are available at additional cost

  • Shipping fees are calculated at checkout based on weight and location

Tracking information will be provided via email within 2–3 business days after shipment.

5. IMPORTANT NOTES

  • Customers are responsible for providing accurate shipping information to avoid delays
  • Shipping fees do not include customs duties or import taxes; these are the responsibility of the customer
  • Customers are advised to contact us in advance regarding customs and tax inquiries

If a shipment is refused:

  • All related costs (shipping, duties, taxes, and return fees) will be the responsibility of the customer
  • These costs may be deducted from the order value or any Store Credit issued

6. FINAL DECISION

All customer service responses are provided for reference only.

Final decisions will be made based on order details, verification, and supporting evidence. Arti Apparel reserves the right to refuse any request that does not comply with this policy.

7. CONTACT US

For further assistance or complaints, please contact us: